HOW LONG DOES IT TAKE FOR DELIVERY
Depending on the shipping method and destination, domestic shipments take between 3-5 working days and international shipments take between 5-7 working days. Working days excludes all holidays and weekends.
CAN I HAVE MY STUFF DELIVERED ON A PARTICULAR DAY?
Unfortunately, we are not offering this service yet. However, you will receive a call before the delivery goes out, and can coordinate with the delivery person for the most suitable time.
HOW MUCH DO I HAVE TO PAY FOR DELIVERY?
The delivery charges vary from place to place. Please refer to our shipping page for further details.
CAN I OPEN THE COD PARCEL BEFORE MAKING THE PAYMENT?
No, you cannot open the parcel before the payment is made. You need to make the payment and receive the parcel, after which it can be opened.
WHO ARE THE DELIVERY PARTNERS OF THE TEA SHELF?
We have tied up with a number of delivery partners for our international and domestic shipments.
These include Delhivery, Fedex, BlueDart, EMS, World Net Express.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Simply write to us at email@example.com or call us on +91 90515 55783
HOW DO I TRACK MY ORDER?
After placing your order, you will get an order ID with shipping and tracking details. These can be tracked through your account dashboard for our account holders, or through the Track Order section in Customer Service for all customers.
CAN I RETURN THE ORDER BACK TO THE COURIER AGENT AND TAKE MY MONEY?
No. You need to pay and accept a COD order. To return the order, please check Cancellation & Returns.
MY ITEMS HAVE NOT ARRIVED! WHAT CAN I DO?
Please track your order through the tracking ID received in your email. For any reason if you feel the shipment is delayed than expected, do write to us or call us and we will be happy to help.